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Some possible solutions include adding the Duo phone number, (306) 900-4884, to your device whitelist, or if the service is blocking unknown callers, add the Duo phone number as a contact on the device. If you are not receiving Duo phone calls, you may have a setting that is blocking the phone calls. For Phone Call ( this option is for students only ) : enter ' phone'Įnter ‘ phone2’ to receive the prompt on a secondary device, ‘ phone3’ to receive the prompt on a tertiary device, etc. For Yubikey: enter the code generated by touching the Yubikey Re-enter your password, and type the first code in the second password field. For SMS codes ( this option is for students only ) : enter ‘ sms’ you will get a text message with 10 codes. For Duo Bypass code: enter your bypass code

For Duo hardware token: enter your 6-digit code Open your Duo app, select University of Waterloo, enter the code in the second password field, orĮnter ‘ push' or ' push1’ to send the prompt to your primary device, orĮnter ‘ push2’ to receive the prompt on a secondary device, ‘ push3’ to receive the prompt on a tertiary device, etc. To avoid multiple prompts on your phone, accept the push within 10 seconds. Two-factor authentication (2FA) will be required in order to connect to the VPN. In the ' Second Password' field, enter one of the following, then click Connect.